CREATE SOME EFFICIENCIES WITH YOUR MESSENGER AUTO RESPONDERS
SLIDE INTO THOSE DMS
In our fast-paced digital world, sliding into the DMs is now a phrase that is so common that it is just thrown around and businesses are no exception to it. Contacting a business through a DM on Facebook or Instagram is now nearly second nature. And just in case you’re not “in the know” - a DM is a private mode of communication between social media users.
HELLO ARE YOU THERE?!
So what’s the issue? Well in short, consumers are impatient. They can sometimes expect a 24 hour service and a quick response to their queries. But the reality is that with social media, we can’t be social ALL the time. You and I both know that! We all need that time to switch off for a few hours whether that means binging a Netflix series or simply doing nothing!
THE SOLUTION… ENTER THE SOCIAL AUTO RESPONDERS!
Autoresponders can make your job easier and if you don’t already have one set up - get on it now! But you need to remember that people want to feel valued and they definitely don’t want to feel like they are talking to a chatbot! Ever get so frustrated by a company using chatbots that you just want to scream “LET ME SPEAK TO A REAL PERSON”… we’ve all been there. So it is crucial to make your autoresponder personable. They should not serve as THE response but instead they should serve as a mechanism to set your customers and prospects expectations for when they actually will hear from a real person.
At the end of the day social media is meant to be social, so your autoresponder should be welcoming, provide valuable information and set your customers expectations to allow you more time to respond. Furthermore, you could ask for their contact details like their phone number and email so you have more touchpoints with them. All in all, an autoresponder should facilitate you in sparking that REAL two way conversation with them!
Not sure how to set up your auto responders? Fill out the contact form below and we will be in touch!